Urgent Plumbing Repairs
Priority plumbing repairs, Christchurch
Urgent plumbing repairs in Christchurch
Burst pipe, blocked drain or no hot water? Call us and we will dispatch a qualified technician to your location as quickly as possible.
- Estimated arrival
- Given when you callWe use GPS to give you a realistic arrival time
- When we respond
- Business hours and out of hoursOut-of-hours callouts have a set charge, shown below
- Phone
- 03 379 0711Call us and we will arrange a visit as soon as possible
- Based in
- 1D Grafton Street, WalthamChristchurch
- Qualified technicians
- Estimated arrival time by GPS
- Honest about when we can get there
Priority callouts
What counts as urgent?
If water is getting where it should not, or you have lost an essential service, it is worth a call. These are the problems we treat as priority.
Burst or leaking pipes
Water escaping inside walls, under floors or through a ceiling can do serious damage fast. Shut off the water and call us.
Blocked toilets and drains
An overflowing toilet, a drain that will not clear, or sewage backing up into the house or shower.
No hot water
A cold shower is one thing. A household with no hot water at all, especially with young children or older family, needs a quick fix.
Gas smells and appliance faults
If you smell gas, follow the safety steps further down this page first, then call us once you are somewhere safe.
Hot water cylinder leaks
Water pooling around the cylinder, dripping from a valve or running from the overflow pipe.
Frozen or burst winter pipes
Cold Canterbury mornings can freeze exposed pipes. When they thaw, they can split or leak.
Not sure if yours counts? Call us on 03 379 0711 and we will tell you honestly whether it needs a priority visit.
Before we arrive
What to do while you wait
A few minutes of quick action can save a lot of damage. Here is what to do before we get there.
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Turn off the water
Find your toby or main shut-off valve and turn it clockwise until it stops. Many homes have one near the road boundary and another inside, often under the kitchen sink or near the hot water cylinder.
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Keep water away from electrics
If water is near power points, lights or the switchboard, turn the power off at the switchboard only if it is safe to reach. If it is not, stay clear and tell us when you call.
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Drain and contain
Open a cold tap to drain what is left in the pipes. Use towels and buckets to slow the spread and move furniture and valuables out of the way.
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Take photos, then call us
Photos of the damage help with insurance. Call 03 379 0711 and tell us what you can see, where the leak is and whether the water is off.
Can you smell gas?
- Get everyone outside straight away.
- Do not use light switches, naked flames or anything that could spark.
- Call your gas supplier's emergency line, or 111 if anyone is in danger.
- Once you are safe, call us on 03 379 0711.
If you are not sure about any of these steps, leave it and call us on 03 379 0711.
How our urgent service works
You call us
Ring 03 379 0711 and tell us what is happening. We will ask a few quick questions so we send the right person.
We dispatch a technician
A qualified technician is sent to your location as quickly as possible.
You get a GPS arrival time
We use GPS, so we can give you an estimated time of arrival on the phone.
We make it safe and fix it
Your technician will assess the problem, make it safe and talk you through what comes next.
Our promise
We aim not to overpromise and underdeliver. If we cannot get there soon enough, we would rather recommend another trusted tradesperson than disappoint you.
Locations
Areas we cover
Based in Waltham, we service Christchurch and surrounding areas, including these suburbs.
Suburbs we cover
Not sure if we cover your suburb? Call us on 03 379 0711.
How urgent callouts are charged
Out-of-hours and public holiday callouts have a set callout charge, then an hourly rate for any extra time. All prices are plus GST.
The public holiday callout charge covers the day in lieu our technician is entitled to under the Holidays Act 2003.
See our full ratesCommon Questions
Urgent Plumbing Questions
What should I do if a pipe bursts in my house?
Turn off the water at the toby or main shut-off valve. If water is near electrics, switch the power off at the switchboard only if it is safe to reach. Then call us on 03 379 0711. Mop up what you can and take photos for your insurer.
Where is my water shut-off valve?
Many Christchurch homes have a toby near the road boundary, usually under a small lid in the berm or footpath. Many also have an internal valve, often under the kitchen sink or near the hot water cylinder.
Is a blocked toilet a plumbing emergency?
It can be. If it is your only toilet, it is overflowing, or sewage is backing up elsewhere in the house, call us. A single slow drain can usually be booked as a standard visit.
How quickly can a plumber get to me in Christchurch?
When you call, we dispatch a qualified technician as quickly as possible and use GPS to give you an estimated arrival time. If we cannot get there soon enough, we will say so and point you to another trusted tradesperson.
Do you offer after-hours plumbing?
Yes, we offer out-of-hours callouts. After hours, there is a first-hour minimum charge of $280 plus GST, then $165 plus GST for extra time. Public holiday callouts are $650 plus GST, then $220 plus GST for extra time. Call 03 379 0711 and we will arrange a visit as soon as possible.
What should I do if I smell gas?
Get everyone outside straight away. Do not use light switches, naked flames or anything that could spark. Call your gas supplier's emergency line, or 111 if anyone is in danger. Once you are safe, call us on 03 379 0711.
What should I do if my hot water cylinder is leaking?
Turn off the water supply to the cylinder if you can, and switch off its power at the switchboard if it is safe to reach. Then call us on 03 379 0711 and tell us where the water is coming from.
What is the difference between urgent and standard repairs?
Urgent repairs are problems causing damage or loss of an essential service, such as burst pipes, sewage backups or no hot water. Standard repairs, like a dripping tap, can be booked for a convenient time.
Still have a question? Call us on 03 379 0711
Something leaking? Call us now.
Call 03 379 0711 and we will dispatch a qualified technician as quickly as possible.